In the remote control scenario, which word best describes Mark's behavior?

• A. Aggression
• B. Assertion
• C. Persuasion
• D. Submission

Answer: (B)

Assertiveness means expressing your own needs clearly and directly while respecting others' rights. In the remote control scenario, Mark communicates his preference for using the remote in a calm, direct way without trying to overpower or belittle others. That balanced, respectful expression of a personal need is the hallmark of assertiveness.

Aggression would push through with hostility or intimidation, which isn’t what’s happening here. Submission would yield to others' wishes without voicing his own, and persuasion would involve trying to change someone’s mind through argument or appeals rather than simply stating a preference. So, Mark’s behavior best fits assertiveness.